Privacy Policy

Last Updated: 15/07/2026

1. Introduction

At Turnexedic, we are committed to maintaining the trust and confidence of our visitors to our web platform. This Privacy Policy outlines how we collect, use, manage, and protect the personal information provided by our users in relation to our mobile recharge services. Operating within a digital landscape requires a high standard of data integrity, and we ensure that our practices align with the latest legal frameworks and data protection standards governing electronic transactions and personal data privacy.

By accessing the Turnexedic platform and utilizing our services, you acknowledge that you have read and understood the terms of this Privacy Policy. This document serves as a binding agreement regarding the processing of your data between you and Turnexedic.

2. Information We Collect

To provide an efficient mobile recharge experience, Turnexedic collects several types of information from and about our users:

• Personal Identifiers: This includes information such as your mobile phone number, which is essential for executing the recharge service, and your name or email address if provided during account registration or support inquiries.
• Technical and Usage Data: We automatically collect data about your interaction with our website, including your IP address, browser type, operating system, referring URLs, and patterns of usage. This help us optimize the technical performance of our platform.
• Transactional Information: We maintain records of the transactions performed through our service, including the date, time, amount of recharge, and the mobile network operator associated with the transaction.
• Device Information: We may collect details about the smartphone or computer used to access our services, including unique device identifiers and mobile network information.

3. Purposes of Data Processing

Turnexedic processes your personal data based on specific, legitimate purposes necessary for the operation of our business and the fulfillment of our service obligations:

• Service Execution: To process and complete your mobile recharge requests and verify the status of transactions with telecommunication providers.
• Account Management: To create and maintain your user profile, enabling a personalized experience and easier access to transaction history.
• Security and Fraud Prevention: To monitor for suspicious activity, protect our platform from cyber threats, and ensure the safety of our users' digital assets.
• Customer Support: To respond to your queries, resolve technical issues, and provide assistance regarding the use of our services.
• Legal Compliance: To adhere to regulatory requirements regarding financial reporting, anti-money laundering, and other statutory obligations.
• Service Improvement: To analyze user behavior in an aggregated manner to enhance our website functionality, service offerings, and overall user interface.

4. Legal Basis for Processing

We process your data under the following legal foundations:

1. Performance of a Contract: The processing is necessary for the performance of the agreement between you and Turnexedic to provide mobile recharge services.
2. Consent: In certain instances, such as for marketing communications, we rely on your explicit consent, which can be withdrawn at any time.
3. Legal Obligation: Processing is required to comply with the laws and regulations applicable to electronic services and financial transactions.
4. Legitimate Interests: We may process data for our legitimate business interests, such as improving our service security and platform efficiency, provided these interests do not override your fundamental rights.

5. Data Retention Periods

Turnexedic retains personal data only for as long as is necessary to fulfill the purposes for which it was collected. Transactional data is stored for a period mandated by financial and tax regulations, typically ranging from five to ten years. User account information is retained as long as the account remains active. If you choose to delete your account, your data will be removed or anonymized, subject to our legal obligations to maintain records for audit and regulatory purposes.

6. Sharing of Information with Third Parties

We do not sell or rent your personal data to third parties for marketing purposes. However, to provide our services, we share information with the following categories of recipients:

• Telecommunication Operators: Data necessary to identify the destination of the recharge and finalize the transaction.
• Payment Processors: Secure third-party gateways that handle payment information. Note that Turnexedic does not store full credit card numbers on its servers.
• Service Providers: Technical partners who assist with hosting, data analysis, and security monitoring.
• Legal Authorities: When required by law, we may disclose information to government bodies or law enforcement agencies to comply with legal processes or protect our rights.

7. Security Measures

Turnexedic employs robust technical and organizational measures to safeguard your personal data. We utilize industry-standard encryption protocols (such as SSL/TLS) for data transmission. Our servers are protected by firewalls and access control mechanisms to prevent unauthorized access, alteration, or destruction of data. We regularly conduct security audits to identify and mitigate potential vulnerabilities in our infrastructure.

8. Your Rights and Obligations

Users are entitled to several rights regarding their personal data under current data protection legislation:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request the correction of inaccurate or incomplete information.
• Right to Erasure: You may request the deletion of your data when it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements.
• Right to Restriction: You can request that we limit the processing of your data under specific circumstances.
• Right to Data Portability: You may request to receive your data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your data based on legitimate interests or for direct marketing.

To exercise these rights, users must submit a formal request through our internal support channels. We will respond to such requests within the timeframe mandated by law.

9. International Data Transfers

Given the global nature of digital services, your data may be processed on servers located outside of your immediate jurisdiction. We ensure that such transfers are conducted in compliance with applicable data protection laws, utilizing standard contractual clauses or other approved mechanisms to ensure an adequate level of protection for your information.

10. Cookies and Tracking Technologies

Turnexedic uses cookies to enhance user experience, remember preferences, and analyze site traffic. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may impact the functionality of our recharge services.

11. Amendments to this Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or the legal environment. Any significant changes will be communicated through a notification on our platform. Your continued use of Turnexedic after such changes constitutes your acceptance of the revised terms.